[rt-users] how to stop search displaying tickets the user doesn't have permission to see in the results

[William Graboyes]

Howdy John,

>From my understanding this is a "feature" of RT,  There isn't much one can
do about it, the settings aren't granular enough to cover what a single user
has the right to see, high up on my wish list is something along the lines
of what you are looking for, I would love to be able to limit users to
viewing only tickets in a certian queue, or even better as we run an "open"
system here, the ability to say this user can only view his tickets. But
dreams are dreams, and when you are like me, and I am not a perl coding
maven, there isn't much you can do about it.

Bill Graboyes



On Tue, May 12, 2009 at 5:05 PM, john habermann <
john.habermann at wilderness.org.au> wrote:

> Hi
>
> I am having a problem where the unowned search is not restricting its
> results to only tickets that are in queues the user has the see ticket
> permission for. This is causing the unowned ticket list to not display any
> tickets in the rt at a glance page if another queue has 10 more recent
> unowned tickets in it. It affects any search in rt for example If you search
> for something in the quick search you get it saying that 5 tickets matched
> the search but only displaying 1 ticket in the list because 4 of the tickets
> would be in queues for which the user has no permission to see tickets.
>
> I have gone through global permissions and queue permissions trying to
> figure out how I can control this behaviour but not have not been
> successful. The 'see queue' and 'show tickets' permission are only set on a
> per queue basis to the group that is working on that queue. I think I must
> have broken something though in setting up my permissions as I don't
> remember this being the initial behaviour of the unowned tickets search.
>
> Thanks for any help.
>
> --
> John Habermann
> Internet Programmer, System Administrator
> The Wilderness Society Inc
> http://www.wilderness.org.au
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090512/f99c566c/attachment.htm>