[rt-users] open tickets for certain domain-email-adresses

[Violetta J. Wawryk]

Hi Ken,

thanks for replying.

I will try to describe it more clearly.

The RT has different Queues, let's say Queue A and Queue B.

We don't want the AdminCCs of queue A to know about the existents of 
queue B and vice versa. This is possible because we don't allow 
"Everybody" to "Open Tickets" in the certain Queues, just the group 
"AdminCCforQueueA" for queue A and group "AdminCCforQueueB" for queue B.
Otherwise they could see the Ticket in RT on the top right corner where 
it says "New Ticket in" (hope you know what I mean).

But there are still Requestors for queue B that are not AdminCCs, they 
will not login to the RT to look at their Tickets. Since they are more 
than 100 of them, and there EMail addresses end with the same domain 
name we hoped there would be the possibility of a wild card. So every 
Requestor that writes to that queue and has that domainname can open a 
Ticket.

I hope this makes it more clear now.

Thanks,
Violetta


Ken Crocker schrieb:
> Violetta,
> 
>    I can help, but it's still not clear to me what you want. You say you 
> only want the Admins (I'm assuming here you mean the AdminCc Watcher for 
> the Queue) to "See the Queue" and then you mention something about the 
> users "can change it". Change what? If you only want AdminCcs to see the 
> queue, how do you expect a User to see a ticket and change it. I'm 
> confused. I can tell you how to set the privileges so that the USers can 
> create tickets via Email and NOT see the Queue, but I really do not 
> understand what you're looking for. Please give me a more concise 
> description of your Queue setup/usage and what you want and then I can 
> help.
> 
> 
> Kenn
> LBNL
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