[rt-users] Use of Bcc field?

[Fran Fabrizio]

We have an older RT install, version 3.6.4.  I've been noticing recently 
that when a user submits a reply to his ticket for which I am the owner, 
I get his correspondence, but I also get a duplicate email which has no 
To: field (so my mail reader says "undisclosed recipients;") and which 
has me in the Bcc: field.

I finally got annoyed enough to dig and figure out which scrip was doing 
it.  In the logs I see:

[Wed May 20 10:11:38 2009] [info]: 
<rt-3.6.4-10309-1242814297-1067.9722-6-0 at cis.uab.edu> #9722/138706 - 
Scrip 6 OnCorrespNotifyOtherRecips 
(/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
[Wed May 20 10:11:38 2009] [info]: 
<rt-3.6.4-10309-1242814297-1067.9722-6-0 at cis.uab.edu> No recipients 
found. Not sending. (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:257)
[Wed May 20 10:11:38 2009] [info]: 
<rt-3.6.4-10309-1242814297-1067.9722-19-0 at cis.uab.edu> #9722/138706 - 
Scrip 19 OnCorrespNotifyOwner 
(/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
[Wed May 20 10:11:39 2009] [info]: 
<rt-3.6.4-10309-1242814297-1067.9722-19-0 at cis.uab.edu> sent  To: 
fran at cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276)
[Wed May 20 10:11:39 2009] [info]: 
<rt-3.6.4-10309-1242814297-1067.9722-5-0 at cis.uab.edu> #9722/138706 - 
Scrip 5 OnCorrespNotifyRequestorsAndCCs 
(/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
[Wed May 20 10:11:39 2009] [info]: 
<rt-3.6.4-10309-1242814297-1067.9722-5-0 at cis.uab.edu> sent  Bcc: 
fran at cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276)

So ok - there were no OtherRecipients, good so far.  There was the 
correspondence to me the owner via Scrip 19, also good so far.  But then 
Scrip 5 OnCorrespNotifyRequestorsAndCCs  decided that it should Bcc me.  
That's where I am stumped.

This doesn't happen on all tickets, just some, but I can't discern 
anything special about this ticket - it's just a simple "user sent an 
email to helpdesk" ticket - one Requestor, one Owner. 

Was this a known bug from the 3.6 series, or is this just me not 
understanding what the OnCorrespNotifyRequestorsAndCCs scrip is doing?

Thanks,
Fran

-- 
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653