[rt-users] Remove a user or merge two users?

[Ruslan Zakirov]

Can you find log of the installation? Especially that part where you
run Makefile.PL. This extension has up to date installer to install
into plugins directory, but in the error I see old style path.

In you case I think adding "require RT::Extension::MergeUsers;" to the
end of the site config will help.

On Thu, May 21, 2009 at 5:08 AM, Jeff Lucas <jlucas at eagleinvsys.com> wrote:
> Thanks for the suggestion, Ruslan.
>
> I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 rather than the username, i.e. jdoe at eagle.com that I wanted to merge the acct into) and it resulted in...
>
> RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUsers/Admin/Users/Modify.html/RightColumnBottom line 71)
>
> It does not appear to have worked since both users still show up in my user list (ID's 28 and 3659.
>
> Any suggestions?
>
> Thanks.
>
> -Jeff
>
>
> -----Original Message-----
> From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
> Sent: Wednesday, May 20, 2009 6:12 PM
> To: Jeff Lucas
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Remove a user or merge two users?
>
> There are MergeUsers and MergeUsersHistory extensions in the best
> practical's repository and on the CPAN.
>
> On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas <jlucas at eagleinvsys.com> wrote:
>> Hello.
>>
>> I’d like to either…
>>
>> 1)      Remove an account that was mistakenly created (preferred)
>>
>> 2)      Or, merge two accounts (id’s 28 and 3659)
>>
>> I understand why in general you do not want to remove accounts/id’s in RT,
>> but this account has one ticket under it which can be recreated and I’d
>> prefer to keep my RT instance as clean as possible.
>>
>> Thanks.
>>
>> -Jeff
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.