[rt-users] Ingest csv, xls or xml to create, modify or resolve tickets

Raed El-Hames rfh at vialtus.com
Fri May 22 09:19:49 EDT 2009


Hi Simon;

Referring to your email yesterday, I think you are better off either 
using the api or web request (rt_cli and REST) as Ruz have suggested to 
you ..
My preferred method is using the api (this what I typically use for 
scheduled bulk create/update etc), and what I mean by api is a perl 
script calling the appropriate lib/RT modules and functions which you 
start by cron ..

Roy

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Simon Dray wrote:
> Hi
>
> Is there a list anywhere of the command types for OFFLINE such as === Update-Ticket etc also UpdateType etc
>
>
> I really need as much information as possible to try and construct the file for ingesting into RT, I have three basic functions which are Create, Change or resolve
>
> Any help much appreciated
>
>
> Simon
>
>   



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