[rt-users] Moving tickets to another queue

[Hossein Rafighi]

Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't 
send the email.
May 26 12:17:12 helpdesk RT: #2309/36953 - Scrip 27 
NotifyAdminsOnQueueChange (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) 
May 26 12:17:12 helpdesk RT: No recipients found. Not sending. 
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) 


Any ideas?
Hossein

Thomas Fluch wrote:
> Just use a global scrip "Configuration -> Global -> Scrips -> New 
> Scrip" with the following values:
> Condition: On Queue Change
> Action: Notify Owner
> Template: Global temlate: Transaction
> Stage: TransactionCreate
>  
> And click on "Create" on the right side.
>
> >>> Hossein Rafighi <Hossein.Rafighi at triumf.ca> 2009-05-26 18:58 >>>
> Greeting all,
>
> Is there a scrip to automatically notify Admin of a queue when a ticket
> is moved into their queue from another queue? The only way that I know
> is by changing the queue and replying to the ticket. Otherwise, the
> Admins of the queue I moved the ticket to won't be notified.
>
> Cheers,
> Hossein Rafighi
>
> -- 
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-- 
  _____  _____   _____  _   _  _   _  ____ Hossein Rafighi
 |_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
   | |  | |_|  )  | |  | | | ||     || |__ Vancouver BC, Canada, V6T 2A3
   | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
   | |  | | \ \  _| |_ |     || | | || |   Fax:   (604) 222-1074
   |_|  |_|  \_\|_____| \___/ |_| |_||_|   Website: http://www.triumf.ca