[rt-users] FW: Regular Authentication and ExternalAuth RT 3.8.1

Eric Chatham echatham at broadvox.net
Wed May 27 14:11:50 EDT 2009


Is there any other data I need to provide?  I'm still having a problem with this.

Thank you,

>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>bounces at lists.bestpractical.com] On Behalf Of Eric Chatham
>Sent: Tuesday, May 26, 2009 11:30
>To: Rob Munsch
>Cc: RT-Users at lists.bestpractical.com
>Subject: Re: [rt-users] FW: Regular Authentication and ExternalAuth RT 3.8.1
>
>On Friday, May 22, 2009 16:33, Rob Munsch wrote:
>
>>> There is nothing listed in /var/log.
>
>> er...
>
>> I'm thinking you should probably tell us more about your system setup in
>general...
>
>I am running CentOS (RHEL 5.1) on VMWare. As far as System Setup, I installed
>RT 3.8.2 with the following (let me know if there is something specific you
>need):
>
>Perl Modules:
>
>Perl v5.8.8 under linux
>  Apache2::Const v2.000004;
>  Apache2::Log v2.000004;
>  Apache2::RequestIO v2.000004;
>  Apache2::RequestRec v2.000004;
>  Apache2::RequestUtil v2.000004;
>  Apache2::Response v2.000004;
>  Apache2::ServerUtil v2.000004;
>  Apache2::Status v4.00;
>  Apache::Session v1.88;
>  Apache::Session::Generate::MD5 v2.12;
>  Apache::Session::Lock::MySQL v1.01;
>  Apache::Session::MySQL v1.01;
>  Apache::Session::Serialize::Storable v1.01;
>  Apache::Session::Store::DBI v1.02;
>  Apache::Session::Store::MySQL v1.04;
>  APR v0.009000;
>  APR::Pool v0.009000;
>  APR::Table v0.009000;
>  AutoLoader v5.60;
>  base v2.07;
>  bytes v1.02;
>  Cache::Simple::TimedExpiry v0.27;
>  Carp v1.04;
>  CGI v3.43;
>  CGI::Cookie v1.29;
>  CGI::Util v1.5_01;
>  Class::Accessor v0.33;
>  Class::Accessor::Fast v0.33;
>  Class::Container v0.12;
>  Class::Data::Inheritable v0.08;
>  Class::Inspector v1.24;
>  Class::ReturnValue v0.55;
>  Clone v0.31;
>  constant v1.05;
>  Convert::ASN1 v0.22;
>  Cwd v3.12;
>  Data::Dumper v2.121_08;
>  Date::Format v2.22;
>  Date::Parse v2.27;
>  DBD::mysql v4.010;
>  DBI v1.608;
>  DBIx::SearchBuilder v1.54;
>  DBIx::SearchBuilder::Union v0;
>  DBIx::SearchBuilder::Unique v0.01;
>  Devel::StackTrace v1.20;
>  Devel::StackTraceFrame v1.20;
>  Digest::base v1.00;
>  Digest::MD5 v2.36;
>  DynaLoader v1.05;
>  Email::Address v1.889;
>  Encode v2.33;
>  Encode::Alias v2.12;
>  Encode::Config v2.05;
>  Encode::Encoding v2.05;
>  Errno v1.0901;
>  Exception::Class v1.29;
>  Exception::Class::Base v1.20;
>  Exporter v5.58;
>  Exporter::Heavy v5.58;
>  Fcntl v1.05;
>  File::Basename v2.74;
>  File::Glob v1.05;
>  File::Path v1.08;
>  File::ShareDir v1.00;
>  File::Spec v3.12;
>  File::Spec::Unix v1.5;
>  File::Temp v0.21;
>  FileHandle v2.01;
>  GD v2.41;
>  GD::Image v2.27;
>  HTML::Element v3.23;
>  HTML::Entities v1.35;
>  HTML::Formatter v2.04;
>  HTML::FormatText v2.04;
>  HTML::Mason v1.42;
>  HTML::Mason::ApacheHandler v1.69;
>  HTML::Mason::Exception v1.1;
>  HTML::Mason::Exception::Abort v1.1;
>  HTML::Mason::Exception::Compilation v1.1;
>  HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
>  HTML::Mason::Exception::Compiler v1.1;
>  HTML::Mason::Exception::Decline v1.1;
>  HTML::Mason::Exception::Params v1.1;
>  HTML::Mason::Exception::Syntax v1.1;
>  HTML::Mason::Exception::System v1.1;
>  HTML::Mason::Exception::TopLevelNotFound v1.1;
>  HTML::Mason::Exception::VirtualMethod v1.1;
>  HTML::Mason::Exceptions v1.43;
>  HTML::Parser v3.55;
>  HTML::Scrubber v0.08;
>  HTML::Tagset v3.10;
>  HTML::TreeBuilder v3.23;
>  I18N::LangTags v0.35;
>  integer v1.00;
>  IO v1.22;
>  IO::File v1.13;
>  IO::Handle v1.25;
>  IO::InnerFile v2.110;
>  IO::Lines v2.110;
>  IO::ScalarArray v2.110;
>  IO::Seekable v1.1;
>  IO::Select v1.17;
>  IO::Socket v1.29;
>  IO::Socket::INET v1.29;
>  IO::Socket::UNIX v1.22;
>  IO::WrapTie v2.110;
>  IPC::Open2 v1.02;
>  IPC::Open3 v1.02;
>  List::Util v1.19;
>  Locale::Maketext v1.09;
>  Locale::Maketext::Fuzzy v0.10;
>  Locale::Maketext::Lexicon v0.77;
>  Locale::Maketext::Lexicon::Gettext v0.17;
>  Log::Dispatch v2.22;
>  Log::Dispatch::Base v1.09;
>  Log::Dispatch::Output v1.26;
>  Log::Dispatch::Screen v1.17;
>  Log::Dispatch::Syslog v1.18;
>  Mail::Address v2.04;
>  Mail::Field v2.04;
>  Mail::Field::AddrList v2.04;
>  Mail::Field::Date v2.04;
>  Mail::Field::Generic v2.04;
>  Mail::Header v2.04;
>  Mail::Internet v2.04;
>  Mail::Mailer v2.04;
>  Mail::Util v2.04;
>  MIME::Base64 v3.07;
>  MIME::Body v5.427;
>  MIME::Decoder v5.427;
>  MIME::Entity v5.427;
>  MIME::Field::ContDisp v5.427;
>  MIME::Field::ConTraEnc v5.427;
>  MIME::Field::ContType v5.427;
>  MIME::Field::ParamVal v5.427;
>  MIME::Head v5.427;
>  MIME::Parser v5.427;
>  MIME::QuotedPrint v3.07;
>  MIME::Tools v5.427;
>  MIME::Words v5.427;
>  mod_perl v2.000004;
>  mod_perl2 v2.000004;
>  ModPerl::Const v2.000004;
>  Module::Versions::Report v1.06;
>  Net::LDAP v0.39;
>  Net::LDAP::ASN v0.08;
>  Net::LDAP::Constant v0.07;
>  Net::LDAP::Filter v0.15;
>  Net::LDAP::Message v1.11;
>  Net::LDAP::Util v0.11;
>  overload v1.04;
>  Params::Util v0.38;
>  Params::Validate v0.91;
>  POSIX v1.09;
>  re v0.05;
>  Regexp::Common v2.122;
>  Regexp::Common::delimited v2.106;
>  RT v3.8.2;
>  RT::Authen::ExternalAuth v0.08;
>  RT::Interface::Email v2;
>  RT::Interface::Web::Request v0.30;
>  Scalar::Util v1.19;
>  SelectSaver v1.01;
>  Socket v1.78;
>  Storable v2.15;
>  strict v1.03;
>  Symbol v1.06;
>  Sys::Syslog v0.27;
>  Text::Template v1.45;
>  Text::Wrapper v1.02;
>  Tie::Hash v1.02;
>  Time::HiRes v1.9715;
>  Time::JulianDay v2003.1125;
>  Time::Local v1.11;
>  Time::ParseDate v2006.0814;
>  Time::Timezone v2006.0814;
>  Time::Zone v2.22;
>  UNIVERSAL v1.01;
>  UNIVERSAL::require v0.13;
>  URI v1.35;
>  URI::Escape v3.28;
>  utf8 v1.06;
>  vars v1.01;
>  warnings v1.05;
>  warnings::register v1.01;
>  XSLoader v0.06;
>
>RT Variables
>
>RT::BasePath    /opt/rt3
>RT::BinPath     /opt/rt3/bin
>RT::EtcPath     /opt/rt3/etc
>RT::LocalEtcPath        /opt/rt3/local/etc
>RT::LocalLexiconPath    /opt/rt3/local/po
>RT::LocalLibPath        /opt/rt3/local/lib
>RT::LocalPath   /opt/rt3/local
>RT::LocalPluginPath     /opt/rt3/local/plugins
>RT::MasonComponentRoot  /opt/rt3/share/html
>RT::MasonDataDir        /opt/rt3/var/mason_data
>RT::MasonLocalComponentRoot     /opt/rt3/local/html
>RT::MasonSessionDir     /opt/rt3/var/session_data
>RT::SbinPath    /opt/rt3/sbin
>RT::VERSION     3.8.2
>RT::VarPath     /opt/rt3/var
>
>Perl configuration
>
>Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
>  Platform:
>    osname=linux, osvers=2.6.18-53.el5, archname=i386-linux-thread-multi
>    uname='linux builder10.centos.org 2.6.18-53.el5 #1 smp mon nov 12 02:14:55
>est 2007 i686 athlon i386 gnulinux '
>    config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -
>fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -
>mtune=generic -fasynchronous-unwind-tables -Dversion=5.8.8 -
>Dmyhostname=localhost -Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red Hat,
>Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -
>Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -
>Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow
>-Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 -
>Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -
>Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -
>Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -
>Dinc_version_list=5.8.7 5.8.6 5.8.5 -Dscriptdir=/usr/bin'
>    hint=recommended, useposix=true, d_sigaction=define
>    usethreads=define use5005threads=undef useithreads=define
>usemultiplicity=define
>    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
>    use64bitint=undef use64bitall=undef uselongdouble=undef
>    usemymalloc=n, bincompat5005=undef
>  Compiler:
>    cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe
>-Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -
>D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
>    optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-
>protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -
>fasynchronous-unwind-tables',
>    cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -
>Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm'
>    ccversion='', gccversion='4.1.2 20080704 (Red Hat 4.1.2-44)',
>gccosandvers=''
>    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
>    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>    ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
>lseeksize=8
>    alignbytes=4, prototype=define
>  Linker and Libraries:
>    ld='gcc', ldflags =' -L/usr/local/lib'
>    libpth=/usr/local/lib /lib /usr/lib
>    libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
>    perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
>    libc=/lib/libc-2.5.so, so=so, useshrplib=true, libperl=libperl.so
>    gnulibc_version='2.5'
>  Dynamic Linking:
>    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-
>rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE'
>    cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-
>D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -
>m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -L/usr/local/lib'
>
>
>
>Perl Include Paths (@INC)
>
>/opt/rt3/bin/../local/lib
>/opt/rt3/bin/../lib
>/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
>/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
>/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
>/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
>/usr/lib/perl5/site_perl/5.8.8
>/usr/lib/perl5/site_perl/5.8.7
>/usr/lib/perl5/site_perl/5.8.6
>/usr/lib/perl5/site_perl/5.8.5
>/usr/lib/perl5/site_perl
>/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
>/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
>/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
>/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
>/usr/lib/perl5/vendor_perl/5.8.8
>/usr/lib/perl5/vendor_perl/5.8.7
>/usr/lib/perl5/vendor_perl/5.8.6
>/usr/lib/perl5/vendor_perl/5.8.5
>/usr/lib/perl5/vendor_perl
>/usr/lib/perl5/5.8.8/i386-linux-thread-multi
>/usr/lib/perl5/5.8.8
>.
>/etc/httpd
>
>RT Config
>MaxInlineBody   12000
>OldestTransactionsFirst         1
>UsernameFormat  concise
>ShowUnreadMessageNotifications  1
>WebDefaultStylesheet    web2
>MessageBoxRichText      1
>PlainTextPre    0
>MessageBoxRichTextHeight        200
>MessageBoxWidth         72
>MessageBoxHeight        15
>ActiveStatus    new, open, stalled
>Active_MakeClicky
>AmbiguousDayInFuture    0
>AmbiguousDayInPast      0
>AutoLogoff      0
>CanonicalizeOnCreate    0
>CanonicalizeRedirectURLs        0
>CommentAddress
>CorrespondAddress
>CustomFieldValuesSources
>DashboardAddress
>DashboardSubject        %s Dashboard: %s
>DatabaseHost    localhost
>DatabaseName    rt3
>DatabasePassword        Password not printed
>DatabasePort
>DatabaseRTHost  localhost
>DatabaseType    mysql
>DatabaseUser    rt_user
>DateDayBeforeMonth      1
>DateTimeFormat  DefaultFormat
>DefaultSearchResultFormat       '<B><A
>HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
>'<B><A
>HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Sub
>ject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
>'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
>'<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>',
>'<small>__TimeLeft__</small>'
>DefaultSummaryRows      10
>DevelMode       0
>DisableGraphViz         1
>EmailFrequency  Individual messages
>EmailInputEncodings     utf-8, iso-8859-1, us-ascii
>EmailOutputEncoding     utf-8
>EnableReminders         1
>ExternalAuthPriority    My_LDAP
>ExternalSettings        My_LDAP, HASH(0xaf03cb8)
>ExtractSubjectTagMatch  Regexp
>ExtractSubjectTagNoMatch        Regexp
>ForwardFromUser         0
>FriendlyFromLineFormat  "%s via RT" <%s>
>FriendlyToLineFormat    "%s of broadvox.local Ticket #%s":;
>GnuPG   Enable, 0, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC
>GnuPGOptions    homedir, /opt/rt3/var/data/gpg
>HomepageComponents      QuickCreate, Quicksearch, MyAdminQueues,
>MySupportQueues, MyReminders, RefreshHomepage, Dashboards
>InactiveStatus  resolved, rejected, deleted
>LexiconLanguages        *
>LinkTransactionsRun1Scrip       0
>LogDir  /opt/rt3/var/log
>LogStackTraces  debug
>LogToFileNamed  rt.log
>LogToScreen     info
>LogToSyslog     info
>LogToSyslogConf
>LogoURL         /NoAuth/images/bplogo.gif
>LoopsToRTOwner  1
>MailCommand     sendmailpipe
>MailParams
>MasonParameters
>MaxAttachmentSize       10000000
>MessageBoxIncludeSignature      1
>MessageBoxWrap  HARD
>MinimumPasswordLength   5
>NetServerOptions
>NotifyActor     0
>Organization    broadvox.local
>OwnerEmail      root
>Plugins         RT::Authen::ExternalAuth
>PreviewScripMessages    0
>RTAddressRegexp         ^rt\@example.com$
>RecordOutgoingEmail     1
>RedistributeAutoGeneratedMessages       privileged
>SMTPDebug       0
>SelfServiceRegex        Regexp
>SendmailArguments       -oi -t
>SendmailBounceArguments         -f "<>"
>SendmailPath    /usr/sbin/sendmail
>ShowBccHeader   0
>ShowTransactionImages   1
>StandaloneMaxServers    1
>StandaloneMaxSpareServers       0
>StandaloneMinServers    1
>StandaloneMinSpareServers       0
>StrictLinkACL   1
>Timezone        US/Eastern
>UseFriendlyFromLine     1
>UseFriendlyToLine       0
>UseTransactionBatch     1
>WebBaseURL      http://localhost:80
>WebDomain       localhost
>WebFlushDbCacheEveryRequest     1
>WebImagesURL    /NoAuth/images/
>WebNoAuthRegex  Regexp
>WebPath
>WebPort         80
>WebSecureCookies        0
>WebURL  http://localhost:80/
>WikiImplicitLinks       0
>rtname  broadvox.local
>
>
>
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>be destroyed and/or returned if you are not the intended and proper recipient.
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