[rt-users] Double line space on Comment

[H Manohar rayker]

Hello Kevin,


Here is an example of exactly what I need. Follow this link

http://rt3.fsck.com/Ticket/Display.html?id=8721&results=915934c49ede21

How to get this done, any idea......?

Thanks
Manohar

-----Original Message-----
From: H Manohar rayker [mailto:manohar.r at glowtouch.com] 
Sent: Friday, May 29, 2009 8:31 AM
To: 'RT Users'
Subject: RE: [rt-users] Double line space on Comment

Hello Kevin,

Could you please let me know which are those files to be edited for this
feature as even I tried to edit the same but unfortunately could not get it.

Also if possible can you test another thing?
When a ticket is created, we get a correspondence mail stating the ticket
subject owner and the link to the ticket something like this..


--------------------------------------------------------------------------
New Ticket has been created.

Tue May 26 10:32:13 2009: Request 162 was acted upon.
 Transaction: Ticket created by Jacob
       Queue: General
     Subject: Template design replacement
       Owner: Nobody
  Requestors: jacob at kjdfhhg.com
      Status: new
 Ticket <URL: http://abc.fhgkj.cmn/Ticket/Display.html?id=162 >
--------------------------------------------------------------------------

Here when you click on the ticket URL it should open the ticket right? may
be by asking to login or so to proceed viewing the ticket.

*) Can you check if it opens by asking for a login or opens directly the    
   ticket in your RT 3.8.3?

What I am having is that if I sign in to RT and then click this link the
ticket opens as there is an active user session. If am not logged in it will
throw out an error stating....

"Can't call method "HasRight" on an undefined value at 
 /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351."

 When referred to the rt.log I find this error:

 [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not 
 loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154)

 [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not 
 loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154)


*) Is this is a bug or what do I need to do to get this working?

*) Can this be solved by upgrading to RT 3.8.3?

I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT
3.8.2


Please suggest what I can do with this or where might the chances of
misconfiguration of RT? I am using basic method of authentication for
apache.

Thanks && Regards
Manohar

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, May 29, 2009 1:59 AM
To: RT Users
Subject: Re: [rt-users] Double line space on Comment


On May 28, 2009, at 4:14 PM, Michael Mai wrote:

> I have a RT 3.8  system. When an user write a comment or reply, the  
> line space is always doubled. Anyways to fix that? Thanks!

Upgrade to 3.8.3
It was one of the RichTextEditor config options that wasn't well  
documented
and I finally found and fixed by source diving

-kevin
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com