[rt-users] sending notification with values of cutom fields

[Ken Crocker]

Hunane,


    Here's a copy of a template we use for resolved tickets. It includes 
Ticket info, CF info and any comments made while resolving the ticket:

Subject: Request Titled: "{$Ticket->Subject}" has been Resolved!

This ticket has been resolved. DO NOT REPLY to this message!
-----------------------------------------------------------------------------
TICKET INFORMATION:
Queue  : {$Ticket->QueueObj->Name}
Number : {$Ticket->Id}
Subject: {$Ticket->Subject}
Priority is: {$Ticket->Priority}
Requestor  : {$Ticket->Requestors->UserMembersObj->First->Name}
Created  by: {$Ticket->CreatorObj->Name}
Created  on: {substr($Ticket->Created, 0, 10)}
Owned    by: {$Ticket->OwnerObj->Name}
Development Started on: {substr($Ticket->Started, 0, 10)}
-----------------------------------------------------------------------------
Description of Issue:
     {$Ticket->FirstCustomFieldValue('Description')}

-----------------------------------------------------------------------------
Resolution comment:
     {
      my $Resolution_Comment;
      my $Transactions;
      my $CommentObj;

      $Transactions = $Ticket->Transactions;
      $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
      $Transactions->OrderByCols(
          { FIELD => 'Created',  ORDER => 'DESC' },
          { FIELD => 'id',     ORDER => 'DESC' },
          );

      $CommentObj = $Transactions->First;

      if  ($CommentObj && $CommentObj->id)
      {
           $Resolution_Comment = $CommentObj->Content;
      }
      else
      {
           $Resolution_Comment = "No comment."
      }

      return $Resolution_Comment;
     }
-----------------------------------------------------------------------------
To view ticket information, enter URL:

    {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

    I'm sure your info will be different, but this should give you a 
good example of the kinds of info you can put into a notification. Hope 
this helps.

Kenn
LBNL

On 5/29/2009 7:18 AM, hanane ourdani wrote:
> hi all,
>
> is it possible to send a notification with a value of cutom field,
>
> thank you
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