[rt-users] Approval Tickets and e-mail

[Wes Topping]

I have the approval process working. Here is my template that creates
the 2 approval tickets in the __Approvals Queue.

 

===Create-Ticket: manager-approval

Depended-On-By: TOP

Subject: Approval of { $Tickets{'TOP'}->Subject( ) }

Queue: ___Approvals

Type: approval

Owner: manager at company.com

Content: Please review and approve or reject this change.

ENDOFCONTENT

 

===Create-Ticket: vp-approval

Depended-On-By: TOP

Depends-On: manager-approval

Subject: Approval of { $Tickets{'TOP'}->Subject( ) }

Queue: ___Approvals

Type: approval

Owner: director at company.com

Content: Please review and approve or reject this change.

ENDOFCONTENT

 

 

The only problem I have is that the notify e-mail that this sends out
does not have anyone in the from field.

 

From: 
Sent: Wednesday, November 04, 2009 9:33 AM
To: Wes Topping
Subject: [helpdesk #43] New Pending Approval: Approval of Allow access
to production website data for SGI 

 

Greetings,

 

There is a new item pending your approval: "Approval of Allow access to
production website data for SGI", 

a summary of which appears below.

 

Please visit http://helpdesk/Approvals/Display.html?id=43

to approve or reject this ticket, or http://helpdesk/Approvals/ to

batch-process all your pending approvals.

 

------------------------------------------------------------------------
-

Please review and approve or reject this change.

 

 

 

Wes Topping
Director of Enterprise Technology

317.713.8687

317.631.6585 fax
wtopping at sigma-micro.com <mailto:email at sigma-micro.com>  

 

www.sigma-micro.com <http://www.sigma-micro.com/> 

 

 



 

Sigma Micro LLC, 6720 Parkdale Place, Indianapolis, IN 46254

	
	
Confidentiality Notice
<http://www.sigma-micro.com/emailconfidentialitynotice.shtml> 

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091104/6a43c198/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 189 bytes
Desc: image001.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091104/6a43c198/attachment.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.gif
Type: image/gif
Size: 3552 bytes
Desc: image002.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091104/6a43c198/attachment-0001.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.gif
Type: image/gif
Size: 2514 bytes
Desc: image003.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091104/6a43c198/attachment-0002.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.gif
Type: image/gif
Size: 185 bytes
Desc: image004.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091104/6a43c198/attachment-0003.gif>