[rt-users] Anyway to make comments

[Mike Peachey]

johndchapman at hotmail.com wrote:
> OK thanks Mike.
> 
> I'm new to RT.  I presume correspondence means sending an automated email to the customer?

There are two types of response. Comment and Correspond. Correspond is
also known as Reply.

Take a look at the Global Scrips to get a feel for the difference. On
correspondence an e-mail is sent to the requestor (customer). On
comment, it's only sent to AdminCCs etc.

Have a read through the O'Reilly RT Essentials book - it's all covered.
-- 
Kind Regards,

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Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
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http://www.jennic.com
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