[rt-users] Help with a query - I already know the ticket id #s

[Blakley, Michael]

Hi,

 

Can you post the query, as well as a sample of the non-meaningful
results you get?

 

mb

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of iWench
Sent: Friday, November 13, 2009 12:20 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Help with a query - I already know the ticket id #s

 

Hi Folks,

I have done a ton of searching to see if I could find the answer to my
question  - no luck.  I apologize in advance if I somehow missed the
answer.   

I have a specific list of ticket id numbers  (approx 200) that I need to
query and get results on.   I would like to grab the subject and the
ticket status but do not need any other criteria beyond those items.   I
have tried using the Query Builder and Advanced query editing - I simply
am unable to get any meaningful results using known multiple ticket id
numbers.   

What am I doing wrong ?

Thanks so much !

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