[rt-users] DueDateInBusinessHours not working

Tony John , Bangalore tonyjohn at hcl.in
Tue Nov 17 03:31:17 EST 2009


Hi Folks,
Please find below the scrip and error log file which I got while executing the scrip:

Description: Business Hours   

Condition:  On Create

Action:  User Defined  

Template: Global template: Blank 

Stage:  TransactionCreate 

Custom condition:

Custom action preparation code:
return 1;

Custom action cleanup code:
my $duedate = RT::Date->new($RT::SystemUser);
my $hoursuntildue = 4;
use Business::Hours;
my $hours = Business::Hours->new();
my $curtime = time;
my $bus_hours_duetime = $hours->add_seconds ($curtime, ($hoursuntildue*60*60));
$duedate->Set(Format=>'unix', Value=>$bus_hours_duetime);
$self->TicketObj->SetDue($duedate->ISO);
return 1;


Error Log File 
[Tue Nov 17 07:24:05 2009] [error]: Scrip 117 Commit failed: Can't locate Business/Hours.pm in @INC (@INC contains: /        usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.1        0.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl        5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi         /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 482) line 3.


So I pasted the BusinessHours.pm file from the CPAN org in the RT folder but its still givin the same error.What should I do access this package class ? Or is anything wrong in the placing of the file BusinessHours.pm  in RT folder? Any help?

Regards,
Tony John


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