[rt-users] Error :is no longer a value for custom field

[Tony John , Bangalore]

Hi,
1.Custom field is set as Select a value

2. Below mentioned is the history of actions
Tue Nov 17 12:35:38 2009 Rukmangb - Deal Id 111 added    
 

#  Tue Nov 17 12:35:38 2009 Rukmangb - Brand 111 added    
 #  Tue Nov 17 12:35:39 2009 RT_System - CI Ticket State CI New changed to CI Entry    
 #  Tue Nov 17 12:35:39 2009 Rukmangb - CI Ticket State CI Entry changed to CI New    
 #  Tue Nov 17 12:35:39 2009 RT_System - CI Ticket State CI New changed to CI Entry    
 #  Tue Nov 17 12:35:39 2009 Rukmangb - CI Ticket State CI Entry deleted  

3.
Custom condition: 
return 0 unless ($self->TicketObj->FirstCustomFieldValue('Deal Id') ne "" and  $self->TicketObj->FirstCustomFieldValue('Brand') ne "" and  
$self->TicketObj->FirstCustomFieldValue('CI Ticket State') eq "CI New");
return 1;

Custom preparation code :
Return 1;

Custom Action clean up code :
my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
                                         Field => 13,
                                         Value => "CI Entry",
                                         RecordTransaction => 1);
return 1;


Regards,
Tony John

-----Original Message-----
From: Ken Crocker [mailto:kfcrocker at lbl.gov] 
Sent: Tuesday, November 17, 2009 11:49 PM
To: Tony John , Bangalore
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Error :is no longer a value for custom field

Tony,

A couple of questions first:

1) Does the Custom Field have Categories?
2) Does the Custom Field actually get updated with that value, 
regardless of error message?
3) what does your scrip code look like?

I can't offer suggestions to code I cannot see.

Kenn
LBNL

On 11/17/2009 9:52 AM, Tony John , Bangalore wrote:
> Hi ,
> Im trying to update a customfiled value using a scrip but evrytime I does it I gets this error "is no longer a value for custom field value ".Any help?
>
> Regards,
> Tony John
>
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