[rt-users] Set CustomField values of Child Ticket using Create Child Template

[Tony John , Bangalore]

Hi ,

I'm trying to set the custom filed values of child ticket using a Template but it fails to set the values in the Child Ticket.Please find below the Template used for Ticket creation and setting the value:

Template
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content:
{
my $OUT;
my $ticket = $Tickets{'TOP'};
my $agency=$ticket->FirstCustomFieldValue('Agency');
$OUT = "Agency: $agency\n";
$OUT;
}
ENDOFCONTENT

Here Im trying to extract a value from the Custom Field of the Parent ticket, which im trying to assign to a Custom Field 'Agency" in the Child Tickets. But the Custom Field  value remains blank.

Log File
[Wed Nov 18 08:44:49 2009] [debug]: In CreateByTemplate (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)
[Wed Nov 18 08:44:49 2009] [debug]: Workflow: processing create-Child  of RT::Ticket=HASH(0xbcb05994) (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)
[Wed Nov 18 08:44:49 2009] [debug]: Workflow: evaluating
Subject: {$Tickets{'TOP'}->Subject} - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content:
{
my $OUT;
my $ticket = $Tickets{'TOP'};
my $agency=$ticket->FirstCustomFieldValue('Agency');
$OUT = "Agency: $agency\n";
$OUT;
} (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)
[Wed Nov 18 08:44:49 2009] [debug]: Workflow: yielding Subject:  - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: 1830
Content:
Agency: 123123123 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)
[Wed Nov 18 08:44:49 2009] [debug]: About to think about scrips for transaction #113500 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Transaction_Overlay.pm:163)

Regards,
Tony

DISCLAIMER:
-----------------------------------------------------------------------------------------------------------------------

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. 
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in 
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. 
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of 
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have 
received this email in error please delete it and notify the sender immediately. Before opening any mail and 
attachments please check them for viruses and defect.

-----------------------------------------------------------------------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091118/2329bd4e/attachment.htm>