[rt-users] Tracking changes to queue structure

[gordon at cryologic.com]

RT provides an excellent history log of all activities relating to a 
ticket. This provides an unchangeable record which auditors love when 
reviewing tickets.

However we occasionally make changes to a queue such as adding a new 
custom field. This does not get filled in for historical tickets (too 
many) only new ones. When reviewing the old tickets auditors ask why the 
fields were not filled in correctly.

We handle this by keeping a separate log of changes we make to queues 
and when they were made.

My question is: does anyone else keep track of the changes they make to 
queues, and if so, how do you do it? Is there any way to do this within 
RT - I would love to do so but have no idea where to begin.

thanks
Gordon