[rt-users] rt-crontool error

[Torsten Brumm]

Have you installed GraphViz from CPAN`?

2009/11/24 TONY JOHN - ERS, HCL Tech <tonyjohn at hcl.in>

>  Hi,
>
> I am trying to run rt-crontool but fails to set the priority value.
>
> The coomand promt error is given below:
>
>
>
> [root at localhost sbin]# rt-crontool  --search
> RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition
> RT::Condition::UntouchedInHours --condition-arg 4  --action
> RT::Action::SetPriority --action-arg 5  --verbose
>
> [Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we
> couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains:
> /usr/local/lib/rt3/lib
> /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
> /usr/lib/perl5/vendor_perl/5.10.0
> /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
> /usr/local/lib/perl5/site_perl/5.10.0
> /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
> /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
> /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
>
> [Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in
> concatenation (.) or string at
> /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
>
> [root at localhost sbin]#
>
>
>
> Any help?
>
>
>
> Regards,
>
> Tony john
>
>
>
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-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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