[rt-users] Set Due Date - Child Tickets

[TONY JOHN - ERS, HCL Tech]

Hi Torsten,

I tried this Scrip but it isn't working

my $duedate = RT::Date->new($RT::SystemUser);
my $bus_hours_duetime = 24;
$duedate->Set(Format=>'unix', Value=>$bus_hours_duetime);
$self->TicketObj->SetDue($duedate->ISO);
my $DepOnBy = $self->TicketObj->DependedOnBy;
$RT::Logger->debug("BaseObj called");
while (my $dep = $DepOnBy->Next) {
my $systicket = RT::Ticket->new($RT::SystemUser);
$systicket->Load($dep->BaseObj->Id);
my $Members = $systicket->Members;
while(my $l = $Members->Next ) {
$l->BaseObj->SetDue($duedate->ISO);
 }
$RT::Logger->debug("BaseObj called");
}
return 1;

Regards,
Tony
________________________________
From: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
Sent: Wednesday, November 25, 2009 5:02 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Set Due Date - Child Tickets

Hi Tony,
i think the problem is my $link = $self->TicketObj->DependedOnBy->Next; which gives you back all possible DependedOnBy Tickets, also if you have more. I tried something similar last week.

Attached a piece of code to find all deponby tickets and update the deponbys with something.

my $DepOnBy = $self->TicketObj->DependedOnBy;
my $dep;
my $l;
while( $dep = $DepOnBy->Next ) {
       next unless( $dep->BaseURI->IsLocal );
       my $systicket = RT::Ticket->new($RT::SystemUser);
       $systicket->Load($dep->BaseObj->Id);
       my $Members = $systicket->Members;
       while( $l = $Members->Next ) {
       next unless( $l->TargetURI->IsLocal );
               next unless( $l->BaseObj->Queue =~ /^(?:1043|612|613)$/ );
               $self->TicketObj->AddLink(Type=>'MemberOf',Base=>$l->BaseObj->Id);
       }
}
return 1;

In my case i added to all deponby tickets a new member, you can replace this with your setdue part i think,

Torsten
2009/11/25 TONY JOHN - ERS, HCL Tech <tonyjohn at hcl.in<mailto:tonyjohn at hcl.in>>
Hi ,

I'm trying to set the Due date  of  the child Ticket.But my scrips is giving some error.Please find below  the Custom action clean up code used for the same:

my $link = $self->TicketObj->DependedOnBy->Next;
my $duedate = RT::Date->new($RT::SystemUser);
my $hours_duetime = 24;
$duedate->Set(Format=>'unix', Value=>$hours_duetime);
$self->TicketObj->SetDue($duedate->ISO);
$link->BaseObj->SetDue($duedate->ISO);
return 1;



Error : Log File

[Wed Nov 25 09:08:30 2009] [debug]: Committing scrip #11 on txn #114748 of ticket #1972 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Scrips_Overlay.pm:190)
[Wed Nov 25 09:08:30 2009] [error]: Scrip 125 Commit failed: Can't call method "BaseObj" on an undefined value at (eval 1531) line 8.

Any help?

Regards,
Tony

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