[rt-users] Creating tickets from email without creating new users but still able to reply to originating address

[Jerrad Pierce]

>  1. If an email is from an email address that matches an existing
> user that exists in RT, a ticket is created with that user as the
> requestor.
Out of the box.

>  2. If an email is from an email address that does not match any
> user, a ticket is created with a special 'email user' as the requestor
Doable with a custom Interface::Email extension

>  3. When someone replies to a ticket created via email as per #2 the
> reply is sent to the original email address but still does not create
> a user in RT.
That will be tougher since AFAIK RT uses the user to fill in the message
template. You could try stashing the actual recipient in another header
(though RT seems to discard any it does not need), or another table,
and pull it out in your template code to set the actual recipient header.

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