[rt-users] adding stuff to emails

[David Griffith]

I've been asked to add "NO NOT REPLY" in a large font to the RT-generated 
trouble ticket emails because a couple people keep doing things like 
replying to trouble tickets to say "thanks" and the like.  This bugs me on 
several counts.  1) Asking users not to use email seems to defeat much of 
the utility of RT.  2) I'm not clear at all how to do this.  The book 
doesn't address this.  3) It seems like it would be a big thing to 
implement HTML-ized email for RT.

-- 
David Griffith
dgriffi at cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?