[rt-users] shredder error

Ken Crocker kfcrocker at lbl.gov
Thu Oct 15 11:41:25 EDT 2009


David,

Some users may be referred to by transaction history of a ticket because 
they sent in corresponance or were the original requestor or owner. 
Those kind of relationships shouldn't be deleted because it will cause 
an error in yoiur history display.

Kenn
LBNL

On 10/14/2009 4:57 PM, David Hobley wrote:
> All,
>
> Having finally purged my db of deleted tickets, I am now trying to 
> delete the users who now have no tickets assigned to them.  However 
> shredder is failing with rt 3.8.2:
>
> [root at samba sbin]# ./rt-shredder --plugin 
> "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,5"
> SQL dump file is '/opt/httpd/rt3/sbin/20091014T232306-0001.sql'
> Next objects would be deleted:
>     RT::User-110031 object
>     RT::User-1080297 object
>     RT::User-911624 object
>     RT::User-352 object
>     RT::User-430 object
> Do you want to proceed? [y/N] y
> Couldn't wipeout object: Can't call method "new" on an undefined value 
> at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, 
> <STDIN> line 1.
>
> Anyone any ideas?
>
> -- 
> Cheers,
> David
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