[rt-users] Displaying custom fields in default search result columns

[Ken Crocker]

Ravi,

In your $home/etc/ directory (this is where RT executes from) there is a 
file called "RT_SiteConfig.pm". In that file, you will see a setting for 
the default search results. See Below:

*Set ($DefaultSearchResultFormat, 
qq{'<B><AHREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:Ticket 
Id', QueueName, 
'<B><AHREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', 
'__Requestors__', Priority, Status, '__CustomField.{Work-State}__', 
OwnerName, '__Due__</a></b>/TITLE:Due Date'});*


As you can see, I have set ours to include some Custom Fields as well as 
dropped a few default fields we did NOT want to see. You should modify 
yours accordingly. This will cause ALL search results to have these 
fields as the base/defaults fields. You add/delete from this default per 
query.

Kenn
LBNL

On 10/21/2009 11:28 AM, [ ravi ] wrote:
> Emmanuel, Ken,
>
> Thank you for your responses. Emmanuel, your idea is great but it  
> would unfortunately only work for saved searches, yes? Ken, I am not  
> sure what you mean by the "Configure file in /home/etc". Do you mean  
> the actual autoconf files in the source tree? Can you explain? Thank  
> you,
>
> 	--ravi
>
>
>
> On Oct 21, 2009, at 1:29 PM, Ken Crocker wrote:
>   
>> You can also change what is shown by altering that search in the  
>> Configure file in /home/etc. I have done that and it works well for  
>> all.
>>
>> Kenn
>> LBNL
>>
>> On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
>>     
>>> On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
>>>
>>>       
>>>> Hello all,
>>>>
>>>> using Preferences -> Search options, I can add columns to the  
>>>> default
>>>> set that is displayed in RT search results. However, since this
>>>> setting is common to all queues, it seems that custom fields  
>>>> specific
>>>> to a queue are not listed in the Add Columns section. In other  
>>>> words,
>>>> there is no way to always have custom fields display in the search
>>>> results for a particular queue. Is this true? If so, is there a  
>>>> way out?
>>>>
>>>>
>>>>         
>>> the only way I now is to edit the savedsearch format itself in
>>> "Advanced" and add the CF manually in the format, then saved again  
>>> this
>>> search.
>>>
>>> '__CustomField.{cf_name}__/TITLE:cf_name',
>>>
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>
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