[rt-users] Take ownership by email

[Ruslan Zakirov]

Hi Mauricio,

http://request-tracker.ru/node/187 - in russian, but it's code and
does exactly that. Set actor as owner on reply if he has rights to own
ticket. Three blocks of code: 1) user defined condition 2)  user
defined action preparation code 3) user defined action commit code.

This is similar to solution suggested by Emmanuel, but based on rights
only and without need to set AdminCcs. I just don't recall if I
translated that into english :)

On Thu, Oct 22, 2009 at 5:28 PM, Mauricio Tavares <raubvogel at gmail.com> wrote:
>        Let's say someone sends an support email to RT, which dutifully emails
> the support people about this new ticket. How can I set RT such that if
> someone in support replies to that email, he/she/it automagically takes
> ownership of the ticket (if it is still unassigned)?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.