[rt-users] A few small changes I'd like to make to our RT....

[Gary L. Greene, Jr.]

On Tuesday 20 October 2009 10:11:55 pm Jerrad Pierce wrote:
> > ShowTicketComments right however. Once I'd disabled the
> > ShowOutgoingEmail,
> 
> You have to logout and back in for most rights to take effect.
> Also the RightsMatrix and BecomeUser (you'll need the unofficial
> version in my CPAN folder) extensions can be quite handy in debugging
> and maintenance of rights.
> 
> > those small issues remaining with Comments, Headers, and Download on
> > plain text emails. (I can understand having the download link for
> > non-text attachments, such as DOC or XLS files, but for the plain text
> > body, it's a little silly, imo.)
> 
> Although I did not write it, I'd wager it's included so that:
> 
> * you can fetch large messages that the interface does not display
> * you can get a copy of the message without any possible mangling of
> layout or spacing by your browser
> * you can access other multi-part messages (depending upon your
> configuration settings) e.g; a text/html part or vCard
> * in case the character set gets mangled somehow.
> 
> Rather than testing that any of these might be
> applicable/second-guessing the user, the system makes the links
> available no matter what.
> 
> It's all perl though, you can make a local copy of anything you don't
> like and butcher it to your heart's content.
> 

The thing here is that the interface is presenting far too much information 
for my users (both admin and self service UIs), thus why I'm trying to 
streamline it as best I can. Would you know which modules these links are 
generated by? At least then I can hack them out in the local override 
directory.

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239