[rt-users] Searching on CF's not working with RT3.8.6

Alex Young alexyoung at scoutsolutions.co.uk
Mon Oct 26 07:22:36 EDT 2009


Sorry, my fault, there was a Tickets_Overlay_SQL.pm in the
/opt/rt3/local/lib/RT folder with a line in it to replace
__CurrentUserEmail__ with $self->CurrentUser->EmailAddress.

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: 23 October 2009 18:02
To: Alex Young
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Searching on CF's not working with RT3.8.6




On Fri, Oct 23, 2009 at 10:47:02AM +0100, Alex Young wrote:
> We have just upgraded from 3.8.2 to 3.8.6 and everything has been
fine,
> but we have ran into our first problem; when searching on custom
fields
> it's ignoring the CF and returning all results.
> 
>  
> 
> This is one of the searches we are trying:
> 
> Queue = 'Client Support' AND Subject LIKE 'schedule' AND 'CF.{Client}'
> LIKE 'ClientName' AND 'CF.{Client category}' LIKE 'Core Client'
>

Can you turn on database logging and capture the SQL RT is generating?
(In an ideal world, you could also bring up a copy of your old 3.8.2
instance and do the same thing, but I understand how hard that is)

-j



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