[rt-users] Remove Watchers on Owner Change

Seth Lake slake at bcssi.com
Thu Oct 29 10:22:53 EDT 2009


Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.

We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't directly
involved out off the watchers list.

Thanks!



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