[rt-users] RT slowness but ONLY when sending email

[gunslinger95]

That sounds VERY promising - I'll try that first thing Monday morning and
report back.  Thanks for the link - as I said - I'm just learning the tool,
but EVERYONE in the office likes it so far...


Ruslan Zakirov wrote:
> 
> Read the following miniarticle:
> 
> http://wiki.bestpractical.com/view/SendmailTips
> 
> On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar <alien at 12inch.com> wrote:
>> On 10/31/09 10:23, gunslinger95 wrote:
>>>
>>> We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've
>>> started using here at work.
>>>
>>> I've read through a bunch of the "slow" RT threads, but haven't seen
>>> what we
>>> are.  In general the performance is very good.
>>>
>>> Our problem is when a user takes an action that generates an outbound
>>> email
>>> message.  The application just sits there for a LONG time (maybe 60
>>> seconds
>>> or so) before the resulting page is displayed and the mail message is
>>> delivered.  If a user goes into the preferences and turns off the email
>>> functionality, the system performance on the same function is perfectly
>>> acceptable.  Using sendmail from the command line works just fine with
>>> no
>>> delay so we're at a loss.
>>>
>>> It looks like RT is timing out waiting for SOMETHING and then sends the
>>> message after the timeout.  Any help or advice would be greatly
>>> appreciated!
>>
>> How are you calling your outbound mail functions? via SMTP or 'sendmail'
>> ?
>>
>> The one thing that comes to mind for me is, if you're using SMTP and
>> you're using an MTA which has something similar to Sendmail's GreetPause
>> feature, and you don't have it configured properly, you could be causing
>> yourself unnecessary delays.
>>
>> check your etc/RT_SiteConfig or etc/RT_Config files to see what your
>> outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to
>> simulate the outbound mail process from the command line to see if that
>> gives you any clues.  Also, check your mail and httpd log files to see
>> if there are any clues there.
>>
>> hope this helps.
>>
>> Alan
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
> 
> 
> 
> -- 
> Best regards, Ruslan.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 

-- 
View this message in context: http://old.nabble.com/RT-slowness-but-ONLY-when-sending-email-tp26101511p26139614.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.