[rt-users] Transaction content empty.

[H Manohar rayker]

Hi,

 

Hurrayyy... started working, just cleared off the old rt sessions.

 

Thanks

Manohar

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Friday, September 04, 2009 12:52 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Transaction content empty.

 

Hi,

 

Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I'm not getting any transaction content in
the correspondence mails we receive when a ticket is created.

 

Here below are the main templates.

 

*)Autoreply templpate:

 

Subject: AutoReply: {$Ticket->Subject}

 

 

Greetings,

 

This message has been automatically generated in response to the

creation of a trouble ticket regarding:

      "{$Ticket->Subject()}", 

a summary of which appears below.

 

Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag ||
$rtname} #{$Ticket->id()}].

 

Please include the string: [{$Ticket->QueueObj->SubjectTag || $rtname}
#{$Ticket->id}]

 

in the subject line of all future correspondence about this issue. To do so,


you may reply to this message.

 

    Thank you,

{$Ticket->QueueObj->CorrespondAddress()}

 

-------------------------------------------------------------------------

{$Transaction->Content()}

 

 

*) Transaction template:

 

RT-Attach-Message: yes

 

 

{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.

 Transaction: {$Transaction->Description}

       Queue: {$Ticket->QueueObj->Name}

     Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}

       Owner: {$Ticket->OwnerObj->Name}

  Requestors: {$Ticket->RequestorAddresses}

      Status: {$Ticket->Status}

 Ticket <URL:
{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

============================================================================
=

 

{$Transaction->Content()}

 

*) Admin correspondence:

 

RT-Attach-Message: yes

 

 

<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

 

{$Transaction->Content()}

 

 

*) Correspondance template.

 

RT-Attach-Message: yes

 

{$Transaction->Content()}

 

Any Solutions????........

 

Thanks

Manohar

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