[rt-users] How to modify home-page queries

Roode, Eric eroode at barrack.com
Fri Sep 4 11:11:48 EDT 2009


All,
 
    My search-fu is weak, it seems.  How do I modify the standard
queries that appear on the home page?  The "highest priority tickets I
own" and "newest unowned tickets", that is.
 
    The reason I ask is that we have created custom status codes, and
any tickets with those status codes do not show up on the "highest
priority" list.  I suspect our status codes need to be added to some
query somewhere.
 
Thanks,

Eric J. Roode
Senior Enterprise Developer
Barrack, Rodos & Bacine
(215) 963-0600


 
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