[rt-users] RTFM, classes and group rights

Kevin Falcone falcone at bestpractical.com
Thu Sep 10 11:38:56 EDT 2009


On Wed, Sep 09, 2009 at 07:48:19PM -0300, Adolfo Mena Gonzalez wrote:
> Class General is for everyone and class Services is for articles that
> helpdesk people use.
> I'd like Unprivileged users to see only articles on class General but
> not articles of class Services.
> Each class has its own wikitext area CustomField.
> 
> If Global group rights are set like this:
> --Everyone
> ShowArticle
> 
> unprivileged users can search through the RTFM articles. They see all
> articles. Even an article from the class Services but they doesn't see
> the article content. (because the CustomField right)
> 
> If Global group rights are empty, unprivileged users doesn't see any
> article. They can't even search them.
> 
> I believe if global group rights are empty, per class group rights
> apply. doesn't?
> 
> Well, this question has gone too lengthy. Hope I've put everything you need.

Currently RTFM's SelfService search relies on ShowArticle being handed
out globally before the Search box will appear.
You are correct that you can limit by not granting SeeCustomField to
Unprivileged in one of your classes, but as of now, you need to grant
ShowArticle globally for it to be visible at all in SelfService.

-kevin



More information about the rt-users mailing list