[rt-users] Problem calling a custom scrip

[Lander, Scott]

All,

   In 3.8.4, I am attempting to set up an approval queue.    The idea is that if a Custom Field named "Change Control" is set to value 'YES" then a new ticket will be created to gather the required approval.

   This is in queue "Monitoring".

   So, in the queue I have a Scrip:  Monitor:approval,  with a User Defined condition, Action is Create Tickets, Template is Monitor:Approval, Stage TransactionComplete.
   My Custom Condition originally was:

if ($self->TransactionObj->Type ne "Create") {
  return 0; # This is an update transaction
}


my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
   if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {
   return 1;
}

return 0;


When that failed to do anything,  I just changed it to "return 1;".


My template is:

Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slander at hearstsc.com
Content : Please review and approve this request.
Depended-On-By : TOP



When I create a ticket and select YES for my CF, I see this in my log;  (note, my custom scrip is #84)


[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-747.239-3-0 at hearstsc.com> #239/34524 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-747.239-3-0 at hearstsc.com> sent  To: slander at hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1595.239-4-0 at hearstsc.com> #239/34524 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1595.239-4-0 at hearstsc.com> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1456.239-82-0 at hearstsc.com> #239/34524 - Scrip 82 On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1456.239-82-0 at hearstsc.com> sent  Cc: slander at hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)


Can anyone see my mistake?  Or, am I going about this wrong?



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