[rt-users] Make non-staff users able to see all tickets (and not only theirs)

[Rui Vitor Figueiras Meireles]

First of all, thanks for the answers!

>>    1. Make all non-privileged users see ALL the tickets (not only the
>>       tickets they are Requestors).
>
>	Could you go to the queues you want to see tickets on and then tell it 
>to allow the non-privileged group to see all tickets there?

I did that. I gave the rights SeeQueue and ShowTicket to Everyone.
And they can see them now, but they need to write http://...?id=4 to see ticket 4 if it is not theirs.

What I need is to change the /SelfService/index.html in order to have:
 - My open tickets
 - Other people open tickets (this is what I want)


>>    2. Make all non-privileged users be able to login, even if there is
>>       not a user account for them

I don't want to use a LDAP Server. If not possible, I will just have to create the accounts by hand.


Thanks!


-----Original Message-----
From: Mauricio Tavares [mailto:raubvogel at gmail.com] 
Sent: quarta-feira, 23 de Setembro de 2009 15:26
To: Rui Vitor Figueiras Meireles
Cc: RT Users
Subject: Re: [rt-users] Make non-staff users able to see all tickets (and not only theirs)

Rui Vitor Figueiras Meireles wrote:
>  
> 
> Hi there. I've just installed RT 3.6 (It was the version available in 
> EPEL Repositories for RHEL 5). 
> 
> I'm not going to use email to open/reply to tickets, I just want to use 
> email to send notifications.
> 
> This way, all the users must use the http interface.
> 
> I was wondering how it is possible to:
> 
>    1. Make all non-privileged users see ALL the tickets (not only the
>       tickets they are Requestors).

	Could you go to the queues you want to see tickets on and then tell it 
to allow the non-privileged group to see all tickets there?

>    2. Make all non-privileged users be able to login, even if there is
>       not a user account for them (for example, they could login with
>       their email, have a pre-defined password, and have the account
>       automatically created). I know this is possible via email request,
>       but I wanted via browser...
> 

	It may not be what you want but if your non-privileged users are in 
your LDAP server, you would not need to define them in rt in advance. 
Whenever they would log in, they would be seen as non-privileged by rt 
unless you do something to change that.

> 
> I would greatly appreciate if someone could help me with one or more 
> questions.
> 
> Thanks in advance.
> 
>  
> 
> 
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