[rt-users] Instuctions on how to use Show Results

[Kevin Falcone]

On Wed, Sep 23, 2009 at 01:21:58PM -0400, Mike Johnson wrote:
>    Ah,
> 
>    Could be a bug.
> 
>    I'm on an OLD version. 3.2.1  We are getting ready to talk to Best Practical for help with an
>    upgrade actually :P we just don't have the bodies to do it ourselves right now.

Yes, that is quite old

> 
> 
>    1. log into RT 3.2.1
>    2. create a search and run it(Found X tickets)
>    3. click on a ticket in the search results
>    4. click on Show Results
> 
>    On 3.2.1, this results in a blank page with Found X tickets at the top... so it knows how many

That doesn't break on a local 3.8, and I don't recall it failing on
3.4 or 3.6, so hopefully it'll be resolved in your upgrade

-kevin

> 
>    No big deal, yet another reason to push for an update at our institution :D
> 
>    Thanks bunches Kevin.
> 
>    Mike Johnson
>    Datatel Programmer/Analyst
>    Northern Ontario School of Medicine
>    955 Oliver Road
>    Thunder Bay, ON   P7B 5E1
>    Phone: 807.766.7331
>    Email: [1]mike.johnson at normed.ca
>    Technology assistance: email [2]nosmhelpdesk at normed.ca
>    Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
>    Off campus toll free 1-800-461-8777, option 8, or locally either
>    (705)-662-7120 or (807)-766-7500
> 
>    >>> Kevin Falcone <falcone at bestpractical.com> 23/09/2009 1:05 pm >>>
>    On Wed, Sep 23, 2009 at 11:48:27AM -0400, Mike Johnson wrote:
>    >    Greetings,
>    >
>    >    I have the RT essentials book, and I've searched the wiki.  I cannot find anywhere that
>    >    explains what the heck Show Results is ment for.  Can someone tell me what the heck this
>    is??
>    >
>    >    When I click it after I've viewed a ticket, I get to a search results screen showing no
>    >    tickets, with a "found" count of what the previous search had...
>    >
>    >    One of my users does this and is annoyed at how it works.  Obviously he doesn't know how
>    to
>    >    use it.... BUT I DONT EITHER!!!
>    >
>    >    Can someone point me somewhere that explains the usage of the Show Results link?
> 
>    That isn't the behavior I see on 3.8, it takes me back to the results
>    of the search (ie, run search, pick a ticket, use next to get another
>    ticket, click on show results and see the list again).
>    Its possible you've tickled a bug in your version of RT, but you
>    haven't given a full set of reproduction steps.
> 
>    -kevin
> 
> References
> 
>    Visible links
>    1. mailto:mike.johnson at normed.ca
>    2. mailto:nosmhelpdesk at normed.ca

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