[rt-users] Setting Time Worked as Mandatory Field

[Emmanuel Lacour]

On Thu, Sep 24, 2009 at 02:00:20PM +0100, Dave Wells wrote:
> Hi Guys,
> 
> I know this has been brought up a couple of times on the lists, but
> can't find anything that seems to work for me.
> 
> When I add this file and insert the above text by itself, when I try and
> update a ticket it mearly prints the above code out on the webpage,
> obviously I am missing some tags or code.
> 
> If someone could enlighten me that would be great.
> 

You have to first copy the file from share to local, then modify it (RT
is going to use the file in local/ and will not use the corresponding
one in share).

In your case, it would be cleaner to use callbacks:

http://wiki.bestpractical.com/view/CustomizingWithCallbacks