[rt-users] More on searching custom fields in RT 3.6.7

[Kevin Falcone]

On Fri, Sep 25, 2009 at 01:25:47PM -0400, Mauricio Tavares wrote:
> 	I am still trying to get custom fields not only to be shown when I am
> looking at a ticked. Reading
> http://wiki.bestpractical.com/view/DisplayCustomFieldsInTicketSearch, I
> was pointed to
> http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance which seem
> to address that need, but I do not seem to be able to follow the
> instructions; some of the options shown I cannot find in 3.6.7. Would
> that be me or the interface changed a bit since 3.6.4?
> 
> Also, I want to use my custom fields as search parameters. Instead of
> having to enter the search in the Advanced Search Query window manually,
> I would like to customize the search page so it is shown as one of the
> possible criteria I can search by. How could I accomplish that?

Global Custom Fields show up in the Query Builder automatically
Queue Custom Fields show up once you've selected a Queue and added it
to the search

You can control the displayed fields at the bottom of the search
building page.

-kevin
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