[rt-users] How do I allow ticket creation for a user

[Kevin Falcone]

On Sun, Apr 04, 2010 at 01:11:45PM +0100, Kevin Bailey wrote:
>    Hiya,
> 
>    Thanks for the replies - I poked around and found that if I add these permissions to a user on
>    a queue
> 
>    CommentOnTicket
>    [1][ ] CreateTicket
>    [2][ ] ReplyToTicket
>    [3][ ] SeeQueue
>    [4][ ] ShowTicket
>    [5][ ] ShowTicketComments
> 
>    The user can then create a ticket for that queue with the web interface.
> 
>    The additional point to note is that the user will then be able to use the normal interface to
>    view *all* tickets in the queue - even if they are not the requestor.

Don't hand ShowTicket out Unprivileged on the queue, hand it out to
Requestors and Ccs on the queue, then users can only see tickets they
created (or were added as a CC to by someone)

-kevin

>    Thanks for the pointers,
> 
>    Kev
> 
>    Kevin Bailey wrote:
> 
>      Hi,
> 
>      I've allowed a user to log in to view tickets - and this is really good in the SelfService
>      area.
> 
>      However,, they can't create a ticket - what permissions do I have to give where to allow a
>      user to create a ticket in a single queue via the web interface.
> 
>      Thanks,
>      --
>      Kevin Bailey
>      Director/Programmer - Freeway Projects Limited
>      Web: [6]www.freewayprojects.com
>      Email: [7]kbailey at freewayprojects.com
>      Phone: +44 (0)1752 267090
> 
> 
>         ------------------------------------------------------------------------------------
> 
> 
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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> 
>    --
>    Kevin Bailey
>    Director/Programmer - Freeway Projects Limited
>    Web: [9]www.freewayprojects.com
>    Email: [10]kbailey at freewayprojects.com
>    Phone: +44 (0)1752 267090
> 
> References
> 
>    Visible links
>    6. http://www.freewayprojects.com/
>    7. mailto:kbailey at freewayprojects.com
>    8. http://rtbook.bestpractical.com/
>    9. http://www.freewayprojects.com/
>   10. mailto:kbailey at freewayprojects.com

> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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