[rt-users] Possible Exchange Issue

[Jeffrey Fearn]

Brian Tinsley wrote:
> Hi,
> 
>  
> 
> I am responsible for a pricing email box. I get and receive emails into 
> this email box. I also get my normal email in my standard inbox.
> 
> 
> What happens is that I can not send from my X5Quotes at x5solutions.com 
> <mailto:X5Quotes at x5solutions.com> email box to RT at x5solutions.com 
> <mailto:RT at x5solutions.com>. It does not open a new ticket. Nor can I 
> reply to a ticket that I created inside RT, for instance, I have an 
> existing ticket and if I reply to it from my X5Quotes at x5solutions.com 
> <mailto:X5Quotes at x5solutions.com> email, it doesn’t update the ticket. 
> Yet if I reply to it from my inbox, btinsley at x5solutions.com 
> <mailto:btinsley at x5solutions.com>, it works.
> 
>  
> 
>  RE: [[quotes] #474] AutoReply: Shawn-N042210-Burlington PRI
> 
>  
> 
> I need to keep this separate and get it to work from the 
> X5Quotes at x5solutions.com <mailto:X5Quotes at x5solutions.com> email box. 
> Does anyone have any suggestions on what might be wrong?

First thing that comes to mind is it's being filtered out in the mail 
loop check. What is $RTAddressRegexp set to in RT_SiteConfig.pm?

> Another issue is that a lot of our tickets that are created in up in a 
> general que and we’d like to be able to view that and be able to assign 
> them.

Not sure what you mean by this.

Cheers, Jeff.

-- 
Jeff Fearn <jfearn at redhat.com>
Software Engineer
Engineering Operations
Red Hat, Inc
Freedom ... courage ... Commitment ... ACCOUNTABILITY