[rt-users] RT and Nagios

[Hossein Rafighi]

There is always more than one way to skin the .... We monitor all our 
devices by Nagios and naturally made sense to add RT to it. Not all the 
solutions are good for all RT users.

Cheers,
Hossein

Raed El-Hames wrote:
> I really do not understand why you would need nagios for this?
> We have very much similar kpis which we monitor with a simple perl 
> script utilising the RT api.
> Our script run every hour , update the tickets with a warning comment  
> if the warning threshold is reached (Admin Ccs receive an  email on 
> comment),and again a critical type comment is submitted if the 
> critical threshold reached.
> We also have a custom field that gets updated on warnings/critical 
> levels, tickets with these level are highlighted in different color  
> in the web interface , and on critical a manager maybe  cc'ed.
> All from within RT , no need for external dependencies such as Nagios.
>
> Regards;
> Roy
>
> Roderick A. Anderson wrote:
>> Hossein Rafighi wrote:
>>  
>>> Hi,
>>>
>>> We have modified rt-crontool to create Nagios alerts. This woks with 
>>> nrpe and unlike SendNgiosAlert doesn't require any additional 
>>> modules installation. If you have running Nagios server it can 
>>> easily pull relevant stuff from RT. Nagios will send a warning email 
>>> if:
>>> Tickets are new for more than 24hours
>>> Tickets are open for more than 5days
>>>
>>> It will generate a critical email if:
>>> Tickets are new for more than 48hours
>>> Tickets are open for more than 7days.
>>>
>>> If the status of a ticket is stalled, then our script will ignore 
>>> it. It is our policy to change the ticket status to stalled if a 
>>> ticket is required to remain open for more than one week. Since we 
>>> are a 24x7x360 lab, we decided to include weekends and holidays in 
>>> the script. If you're interested let me know and I can send/post 
>>> scripts and required steps. Again, this script is modified version 
>>> of rt-crontool.
>>>     
>>
>> I for one am interested.  Not that I have a need right now but it is 
>> always interesting to see how people solve these kinds of needs.
>>
>>
>> Rod
>>   
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

-- 
  _____  _____   _____  _   _  _   _  ____ Hossein Rafighi
 |_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
   | |  | |_|  )  | |  | | | ||     || |__ Vancouver BC, Canada, V6T 2A3
   | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
   | |  | | \ \  _| |_ |     || | | || |   Fax:   (604) 222-1074
   |_|  |_|  \_\|_____| \___/ |_| |_||_|   Website: http://www.triumf.ca