[rt-users] Autoreply for CC

[jendras]

I have changed  /opt/rt3/lib/RT/Action/Autoreply.pm  file to:

sub SetRecipients {
    my $self=shift;
    push(@{$self->{'To'}},
$self->TicketObj->Requestors->MemberEmailAddresses);
    push(@{$self->{'Cc'}}, $self->TicketObj->Cc->MemberEmailAddresses);
    push(@{$self->{'Cc'}},
$self->TicketObj->QueueObj->Cc->MemberEmailAddresses);
    return(1);
}


But then even normal autoreply is not working.

Do you have another idea?


Mark Jenks-2 wrote:
> 
> You need to create a scrip to send to CC's.   Just like the requestor
> one.
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of jendras
> Sent: Monday, August 02, 2010 2:38 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Autoreply for CC
> 
> 
> Hi, 
> 
> I am using RT 3.8.7. 
> When RT sends back a acknowledgment to requestor it is not including CC
> addresses from mail. 
> How can I make this happen? RT should send a mail to requestor and
> separate
> mail to CC addresses.
> -- 
> View this message in context:
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> 
> 
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