[rt-users] Creating Callbacks

Jim Tambling Jim.Tambling at datatote.co.uk
Mon Aug 16 11:13:34 EDT 2010


Hi, 
 
I want to make the "Time Worked" field a mandatory one with each ticket
update. I believe this can be achieved through callbacks. The problem I
have is that my perl foo is very limited. I was thinking of using the
MandatorySubject plugin as a starting point for my own callback
(hacking at it till it works) but not wanting to re-invent the wheel I
was wondering if anyone already has something like this in their rt
instance, or if someone is willing to lend a hand with it.
 
Regards, Jim
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