[rt-users] RT Scrips: Notify on stalled ticket for X days

[Kenneth Crocker]

Scott,

Try this:

Condition: User-defined
Action:Notify whatever
Template: whatever

Custom Condition:

my $trans = $self->TransactionObj;

return  ($trans->Type eq "Status" &&
           $trans->NewValue eq "stalled");

That should do it. It's really pretty basic. YOu should check out the
example in the "RT Essentials" book.

Hope this helps.

Kenn
LBNL

On Tue, Aug 17, 2010 at 11:50 AM, Scott Benson <sbenson at a-1networks.com>wrote:

> Is there an example or a working scrip that someone has that will notify
> the owner of a ticket if the ticket has been stalled for 7 days?
>
> --
> Scott Benson
> A1 Networks
> (707)570-2021 x203
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100817/223a63d1/attachment.htm>