[rt-users] Scrip failure following 3.8.1 -> 3.8.8 upgrade

[Kenneth Crocker]

John,

Just for kicks, try it this way:

Custom Condition:
  return ($self->TicketObj->Status eq 'new' &&
            $self->TransactionObj->Type eq 'Take');

I'd be interested if that worked.

Kenn
LBNL

On Wed, Aug 18, 2010 at 8:50 AM, John Beranek <john.beranek at pace.com> wrote:

> On 18/08/10 15:58, John Beranek wrote:
> > On 18/08/10 15:37, Kevin Falcone wrote:
> >> On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
> >>> We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
> >>> mostly went very seamlessly.
> >>>
> >>> However, since making the new version live I've noticed that one of our
> >>> global Scrips has stopped working.
> >>
> >> What happens when you use $RT::Logger->warn to track the Type and
> >> Status?  My guess is that the Type is not what you expect.
> >
> > Hmm, that doesn't show anything as such (after I get the logging syntax
> > right)...but I know can see that an error in the log does appear to be
> > associated with this Scrip:
> >
> > [Wed Aug 18 14:55:25 2010] [warning]: *** Type: Take Status: new ((eval
> > 5574):1)
> > [Wed Aug 18 14:55:25 2010] [error]: Template parsing error: Can't call
> > method "SubValue" on an undefined value at template line 9.
>
> OK this second error is actually a red herring, caused by another Scrip
> I had created to investigate this problem.
>
> What _does_ fix it is to change the Action to 'User Defined' with the code:
>
> $self->TicketObj->Open();
>
> So, the problem seems to be with the "Open Tickets" action...
>
> John.
>
> --
> John Beranek, Senior Software Engineer, Engineering Tools Group
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