[rt-users] modified from: address in replies

polloxx polloxx at gmail.com
Wed Aug 25 11:45:08 EDT 2010


OK: we have an request address for all queues, let's say
help at ourdomain.com, but for one particular queue we want to set a
different from: address when our helpdesk dept. replies to the
customer, eg: support at ourdomain.com.
How can we establish this?


On Wed, Aug 25, 2010 at 4:55 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Wed, Aug 25, 2010 at 04:45:53PM +0200, polloxx wrote:
>> We want to change the from: address, not the reply-to: address.
>> How can we do this?
>
> They're both set from the correspond address variable available
> globally or on a queue level.
>
> If you need to change ONLY the From: line (which is not the question
> your original mail asked) then the template solution is your best bet.
>
> -kevin
>
>> On Wed, Aug 25, 2010 at 4:25 PM, Kevin Falcone
>> <falcone at bestpractical.com> wrote:
>> > On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote:
>> >> Dear list,
>> >>
>> >> We have an RT server v 3.8.7 with a queue per customer. For one queue
>> >> we want change the default from: address.
>> >> I've tried this with a customized template with:
>> >
>> > I think you just want to change the Correspond Address on the queue
>> > admin page.  No need for template hacking.
>> >
>> > -kevin
>> >
>> >> from: <support at ourdomain.com>
>> >>
>> >> in the first line but this does not work.
>> >> Other suggestions?
>> >>
>> >> Thx,
>> >> P.
>> >>
>> >> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> >> Last one this year -- Learn how to get the most out of RT!
>> >
>> >
>> > RT Training in Washington DC, USA on Oct 25 & 26 2010
>> > Last one this year -- Learn how to get the most out of RT!
>> >
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



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