[rt-users] Auto Login Link in autoreply with password

[Codatel Lists]

oops..
I replied to the wrong trail.... :)

Take 2....

I have found this line in a folder in the rt home directory.

anyone know what it means or if this is something I can use in my autoreply




/RTHOME/RT/Test/Web.pm:    $self->get($url . "?user=$user;pass=$pass");



On 31/08/2010, at 1:42 AM, Kevin Falcone wrote:

> On Tue, Aug 31, 2010 at 01:19:32AM +1000, Codatel Lists wrote:
>> I think its because the $pass value is only generated if the auto password generation script finds that the email from a new user.
>> 
>> If the email is not from a new user then the script is not activated and therefore the $pass data is not there
> 
> RT's User class explicitly flags the password unreadable, so I suspect
> you'll have trouble getting at it without an overlay to allow reading
> 
> -kevin
> 
>> On 31/08/2010, at 1:07 AM, Kevin Falcone wrote:
>> 
>>> On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
>>>>  &pass= is part of the link to be displayed {{$Transaction->CreatorObj->__Value} is the
>>>>  variable data which the system should fetch
>>>>  On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
>>> 
>>> I suspect Torsten meant that you already have the decoded password
>>> stored in $pass (you're printing it in the email you send) so just use
>>> it in the link too
>>> 
>>> -kevin
>>> 
>>>>    Why not use: $pass instead of:&pass={$Transaction->CreatorObj->__Value
>>>> 
>>>>    Torsten
>>>> 
>>>>  ----------------------------------------------------------------------------------------------
>>>> 
>>>>    Von: [1]rt-users-bounces at lists.bestpractical.com
>>>>    <[2]rt-users-bounces at lists.bestpractical.com>
>>>>    An: [3]rt-users at lists.bestpractical.com <[4]rt-users at lists.bestpractical.com>
>>>>    Gesendet: Sun Aug 29 23:01:02 2010
>>>>    Betreff: [rt-users] Auto Login Link in autoreply with password
>>>>    I am trying to setup my autoreply so that it has a direct link for the requestor to click
>>>>    and he can be logged straight into the RT.
>>>>    I am new to the eco system and have been playing around with it over the past few days.
>>>>    Ive hit a roadblock and am hoping someone can help me out.
>>>>    I have inserted the following into the autoreply template
>>>>    {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>>>    It almost works perfectly except for the fact that the password actually goes out encrypted
>>>>    and is pretty useless.
>>>>    this is the link that the requestor gets back
>>>>    [5]http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
>>>>    Below is my entire template.
>>>>    Can someone please let me know how I am able to send a clickable link with every autoreply
>>>>    that will take the requestor straight to the ticket on the web.
>>>>    Subject: AutoReply: {$Ticket->Subject}
>>>>    Greetings,
>>>>    This message has been automatically generated in response to the
>>>>    creation of a helpdesk call:
>>>>            "{$Ticket->Subject()}",
>>>>    a summary of which appears below.
>>>>    There is no need to reply to this message right now. Your ticket has been
>>>>     assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
>>>>    in the subject line of all future correspondence about this issue.
>>>>    {
>>>>    *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>>>>    if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>>>>        (!$Transaction->CreatorObj->Privileged) &&
>>>>        ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>>>>        ) {
>>>>            my $user = RT::User->new($RT::SystemUser);
>>>>            $user->Load($Transaction->CreatorObj->Id);
>>>>            my ($stat, $pass) = $user->SetRandomPassword();
>>>>            if (!$stat) {
>>>>                    $OUT .=
>>>>    "An internal error has occurred. RT was not able to set a password for you.
>>>>    Please contact your local RT administrator for assistance.";
>>>>            }
>>>>    $OUT .= "
>>>>    You can check the current status and history of your requests at:
>>>>            ".$RT::WebURL."
>>>>    When prompted, enter the following username and password:
>>>>            Username: ".$user->Name."
>>>>            Password: ".$pass."
>>>>    ";
>>>>    }
>>>>    }
>>>>    {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>>>>                            Thank you.
>>>>                            {$Ticket->QueueObj->CorrespondAddress()}
>>>>    -------------------------------------------------------------------------
>>>>    {$Transaction->Content()}
>>>> 
>>>>    K*hne + Nagel (AG & Co.) KG, Gesch*ftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius,
>>>>    Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett*, Mark Reinhardt, Jens Wollesen,
>>>>    Klaus J*ger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
>>>>    812773878, Pers*nlich haftende Gesellschaft: K*hne & Nagel A.G., Sitz: Contern/Luxemburg,
>>>>    Gesch*ftsf*hrender Verwaltungsrat: Klaus-Michael K*hne
>>>> 
>>>> References
>>>> 
>>>>  Visible links
>>>>  1. mailto:rt-users-bounces at lists.bestpractical.com
>>>>  2. mailto:rt-users-bounces at lists.bestpractical.com
>>>>  3. mailto:rt-users at lists.bestpractical.com
>>>>  4. mailto:rt-users at lists.bestpractical.com
>>>>  5. http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=requestor@email.com&pass=091128365216c001205810ed3po175fb
>>> 
>>>> 
>>>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>>> Last one this year -- Learn how to get the most out of RT!
>>> 
>>> <ATT00001>
>>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>> Last one this year -- Learn how to get the most out of RT!
>> 
>> 
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
> <ATT00001>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!