[rt-users] Custom Field values - included in Autpo-reply Template

[Joanne Keown]

Hi,

I have been trying out numerous suggestions on how to code to include values from Custom Fields into an Auto-reply email.  The Custom Field is "First Name" and I want the first name entered on the ticket, to appear after the word "Hello" on the Auto-reply email.   The below is my latest attempt (based on user feedback on other threads) however, this doesn't work either as the email just doesn't send (NB; if I take the line of code out altogether then the email does send).

Hello {my $First Name = $Ticket->FirstCustomFieldValue('First Name')}

I'm not a programmer, so apologies if this problem sounds a bit 101, however I could really use some pointers.

Kind regards

Jo

Joanne Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Fax: +61 7 3877 3289
Email: joanne.keown at coloradogroup.com.au<mailto:joanne.keown at coloradogroup.com.au>

Join FUSION now and get special member rewards at 5 of Australia's leading fashion brands.
www.fusioncard.com.au<file:///C:\Documents%20and%20Settings\dmarjoribanks\Application%20Data\Microsoft\Signatures\www.fusioncard.com.au>

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