[rt-users] Outbound mail "problem" (or misunderstanding?)
Giuseppe Sollazzo
gsollazz at sgul.ac.uk
Thu Dec 2 04:48:02 EST 2010
Hi Kevin and Kenneth
sorry for the trim. I'll paste it again below.
The requestor and creator of the tickets (if that's what you mean by
"using reply") are the same person (i.e. I create a ticket with my RT
account - using LDAP), and set my e-mail address (using LDAP
autocompletion) as requestor, which should - according to the
configuration - point to the same entry.
This shouldn't make a difference though as considering the semantics of
the scrip any combination of these should be fine.
So here's the log. I will paste everything I see, creating a new log
file - jump to 4] for the problem itself:
1] service start
2] login
3] ticket creation
4] ticket reply
1] Service start: LDAP module loaded
[Thu Dec 2 09:14:58 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:14:58 2010] [debug]: Attempting to use external auth
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Thu Dec 2 09:14:58 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Thu Dec 2 09:14:58 2010] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
[Thu Dec 2 09:15:00 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:15:00 2010] [debug]: Attempting to use external auth
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Thu Dec 2 09:15:00 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Thu Dec 2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
[Thu Dec 2 09:15:00 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:15:00 2010] [debug]: Attempting to use external auth
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Thu Dec 2 09:15:00 2010] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Thu Dec 2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
2] I login using my account "gsollazz" - it logs me in fine
[Thu Dec 2 09:17:31 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:17:31 2010] [debug]: Attempting to use external auth
service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Thu Dec 2 09:17:31 2010] [debug]: Calling UserExists with $username
(gsollazz) and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
[Thu Dec 2 09:17:31 2010] [debug]: UserExists params:
username: gsollazz , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
(edited)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
[Thu Dec 2 09:17:31 2010] [debug]: Password validation required for
service - Executing...
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155)
[Thu Dec 2 09:17:31 2010] [debug]: Trying external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
ou=people,o=(edited) == Filter: (&(uid=gsollazz)(uid=*)) == Attrs: dn
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
[Thu Dec 2 09:17:31 2010] [debug]: Found LDAP DN:
uid=gsollazz,ou=(edited)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
[Thu Dec 2 09:17:31 2010] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ):
gsollazz
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP password validation result: 1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334)
[Thu Dec 2 09:17:31 2010] [debug]: Password Validation Check Result: 1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159)
[Thu Dec 2 09:17:31 2010] [debug]: Authentication successful. Now
updating user information and attempting login.
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179)
[Thu Dec 2 09:17:31 2010] [debug]: UserExists params:
username: gsollazz , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
(edited)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
[Thu Dec 2 09:17:31 2010] [debug]: UserExists params:
username: gsollazz , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) ==
Attrs:(edited)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
ou=people,o=(edited) == Filter:
(&(uid=*)(employeenumber=none)(uid=gsollazz)) == Attrs: uid
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:398)
[Thu Dec 2 09:17:31 2010] [warning]: Couldn't enable user 58
(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
[Thu Dec 2 09:17:31 2010] [info]: User marked as ENABLED ( gsollazz )
per External Service (, )
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274)
[Thu Dec 2 09:17:31 2010] [debug]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm 20
with: Name: gsollazz
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
[Thu Dec 2 09:17:31 2010] [debug]: Attempting to get user info using
this external service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
[Thu Dec 2 09:17:31 2010] [debug]: Attempting to use this
canonicalization key: Name
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
[Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
(edited)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195)
[Thu Dec 2 09:17:31 2010] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
City: London, Country: ,(edited)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
[Thu Dec 2 09:17:31 2010] [debug]: About to think about scrips for
transaction #233 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:17:31 2010] [debug]: UPDATED user ( gsollazz ) from
External Service
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307)
[Thu Dec 2 09:17:31 2010] [info]: Successful login for gsollazz from
172.16.13.65
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
[Thu Dec 2 09:17:31 2010] [debug]: Autohandler called ExternalAuth.
Response: (1, Successful login)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
[Thu Dec 2 09:17:31 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
3] Ticket creation: I create a ticket from my account, setting up myself
as well as requestor and marking the ticket as "open". In this case mail
is correctly sent to the requestor (and I confirm I receive it).
[Thu Dec 2 09:22:00 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:22:01 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:22:01 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
transaction #234 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
transaction #235 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
transaction #236 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
transaction #237 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:22:22 2010] [debug]: About to prepare scrips for
transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Thu Dec 2 09:22:22 2010] [debug]: Found 4 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Thu Dec 2 09:22:22 2010] [debug]: About to commit scrips for
transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #3 on txn #238 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xbc8e454), id 238
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield To; recipients
are gsollazz at sgul.ac.uk (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply: Test
ticket for mailing list
From: "Default support request via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
Auto-Submitted: auto-replied
To: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:22:22 2010] [debug]: Got user mail preference 'Individual
messages' for user gsollazz at sgul.ac.uk
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:667)
[Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply: Test
ticket for mailing list
From: "Default support request via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
Auto-Submitted: auto-replied
To: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply: Test
ticket for mailing list
From: "Default support request via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
Auto-Submitted: auto-replied
To: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:22:22 2010] [debug]: No recipients found for deferred
delivery on transaction #238
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
[Thu Dec 2 09:22:22 2010] [info]:
<rt-3.8.7-14970-1291281742-200.12-3-0 at example.com> #12/238 - Scrip 3 On
Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Thu Dec 2 09:22:22 2010] [info]:
<rt-3.8.7-14970-1291281742-200.12-3-0 at example.com> sent To:
gsollazz at sgul.ac.uk (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331)
[Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
transaction #239 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #4 on txn #238 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xbc8e454), id 238
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:22:22 2010] [debug]: No recipients found for deferred
delivery on transaction #238
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
[Thu Dec 2 09:22:22 2010] [info]:
<rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com> #12/238 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Thu Dec 2 09:22:22 2010] [info]:
<rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
[Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #11 on txn #238 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:22:22 2010] [info]: Ticket 12 created in queue 'General'
by gsollazz (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
[Thu Dec 2 09:22:22 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Thu Dec 2 09:22:22 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:22:23 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
4] Always using my account, I enter a reply to the message: no mail is
sent - note the "recipients are" empty.
[Thu Dec 2 09:43:55 2010] [debug]: Reloading RT::User to work around a
bug in RT-3.8.0 and RT-3.8.1
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
[Thu Dec 2 09:43:56 2010] [debug]: About to think about scrips for
transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:43:56 2010] [debug]: About to prepare scrips for
transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Thu Dec 2 09:43:56 2010] [debug]: Found 6 scrips for TransactionCreate
stage with applicable type(s) Correspond
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Thu Dec 2 09:44:10 2010] [debug]: About to think about scrips for
transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Thu Dec 2 09:44:10 2010] [debug]: About to prepare scrips for
transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Thu Dec 2 09:44:10 2010] [debug]: Found 6 scrips for TransactionCreate
stage with applicable type(s) Correspond
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Thu Dec 2 09:44:10 2010] [debug]: About to commit scrips for
transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #5 on txn #241 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xbca1db8), id 241
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred
delivery on transaction #241
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
[Thu Dec 2 09:44:10 2010] [info]:
<rt-3.8.7-14967-1291283050-56.12-5-0 at example.com> #12/241 - Scrip 5 On
Correspond Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Thu Dec 2 09:44:10 2010] [info]:
<rt-3.8.7-14967-1291283050-56.12-5-0 at example.com> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
[Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #7 on txn #241 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xbca1db8), id 241
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket for
mailing list
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred
delivery on transaction #241
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
[Thu Dec 2 09:44:10 2010] [info]:
<rt-3.8.7-14967-1291283050-703.12-7-0 at example.com> #12/241 - Scrip 7 On
Correspond Notify Other Recipients
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Thu Dec 2 09:44:10 2010] [info]:
<rt-3.8.7-14967-1291283050-703.12-7-0 at example.com> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
[Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #6 on txn #241 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xbca1db8), id 241
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
about: Test ticket for mailing list - ID 12
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
about: Test ticket for mailing list - ID 12
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
about: Test ticket for mailing list - ID 12
From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
Reply-To: rtmail at sgul.ac.uk
In-Reply-To:
References: <RT-Ticket-12 at example.com>
Message-ID: <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #12
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: gsollazz at sgul.ac.uk
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred
delivery on transaction #241
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
[Thu Dec 2 09:44:10 2010] [info]:
<rt-3.8.7-14967-1291283050-737.12-6-0 at example.com> #12/241 - Scrip 6 On
Correspond Notify Requestors and Ccs
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Thu Dec 2 09:44:10 2010] [info]:
<rt-3.8.7-14967-1291283050-737.12-6-0 at example.com> No recipients found.
Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
[Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #11 on txn #241 of
ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Thu Dec 2 09:44:10 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Correspond
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
In particular, note the "Scrip 6 On Correspond Notify Requestors and
Ccs" which should fire the e-mail... unless I'm missing some step in here.
Thanks again for all your help.
Best regards,
Giuseppe
On 01/12/10 17:15, Kevin Falcone wrote:
> On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote:
>
>> I'm playing with our rather vanilla installation of RT in which we're supposed to have, at
>> least for the moment, one general queue from which tickets will be moved into two other real
>> queue according to the department.
>>
>> Trying to configure mail in and mail out, I happen to have a behaviour which I can't totally
>> explain and was wondering if anyone could help figuring out.
>>
>> When I create a ticket from the web interface, an e-mail is correctly sent to the requestor.
>> My possibly wrong understanding is that any following "Reply" to the ticket also generates a
>> mail. However, this does not get delivered.
>>
> Guiseppe, you trim a lot of logs which makes deciphering this
> difficult, but in your tests, who is the requestor and who is the
> person using Reply?
>
> -kevin
>
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
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