[rt-users] Notify based on CF

Josh Narins jnarins at seniorbridge.com
Thu Dec 2 09:26:56 EST 2010




Do you want a partial solution, to get started?

I installed RT::Extension::ExtractCustomFieldValues and I think your first step would be to add a Scrip for "On Create" with action "Extract Custom Field Values" but exactly what you'd need to do then eludes me. Something like "Create a template where the To: line is based on the value in the Custom Field"

But I'm still pretty new at all this RT stuff.



Josh Narins

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kurt Engle
Sent: Wednesday, December 01, 2010 7:05 PM
To: rt-users
Subject: [rt-users] Notify based on CF

I am interested in setting up a notification tree based on a Custom Field value. Basically, I have one Q that accepts tickets from multiple physical locations. I have a tech at each location. I would like the tech at location X to be notified when a ticket comes in with the Custom Field  Location=X . When the CF Location=Y, I want a different tech notified, etc...

Thanks for any help..

Kurt Engle
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