[rt-users] Bulk update shows active users and everyone who's emailed into RT

Kevin Falcone falcone at bestpractical.com
Thu Dec 2 09:59:40 EST 2010


On Thu, Dec 02, 2010 at 09:05:31AM -0500, Kris Germann wrote:
>    I'm wondering if there is a way to limit the number of users who show up when bulk-updating
>    tickets to only the RT defined users, instead of now where it shows not only those users, but
>    also everyone who has emailed in. I know this is used to allow people access to email RT but
>    perhaps it could store the emails in a transparent database which doesn't show anywhere but
>    the the sql tables?

You don't say where the users show up, but you've most likely granted
OwnTicket too widely (such as to Everyone or Unprivileged)

-kevin
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