[rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

[Bernard McCormack]

I had a problem with this as well you have to create a template  with :

RT-Send-Bcc: {$Ticket->Owner}

And use the action record comment


--action RT::Action::RecordComment --template 'your template name here'

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of imonike
Sent: Monday, December 06, 2010 8:06 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)


Hello all,
              Please I am having problems setting up rt-crontool and
using
the SendEmail action. I have created a user called rtcrontool, and in
this
user's home directory, I have set-up a shell script called rtcrontool.sh
with the following command in it:

/opt/rt3/bin/rt-crontool \
 --search RT::Search::ActiveTicketsInQueue  --search-arg 'nigerian
colleges'
\
 --condition RT::Condition::Overdue \
 --action RT::Action::SendEmail --action-arg amohammed at swglobal.com \

I haven't yet set it up as a cron job but when I run the script from the
command line this is what I get:


 [crit]: Can't call method "Parse" on an undefined value at
/opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
(/opt/rt3/bin/../lib/RT.pm:377)
Can't call method "Parse" on an undefined value at
/opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.

I have tried googling a solution to no avail. Please any pointers as to
how
to resolve this issue will be greatly appreciated.
Thanks
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-because-I-did-not-register-before-posting-it-originally%29-tp30366714p3
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