[rt-users] Workflow problem; approval process problem.

[Kevin Falcone]

On Sun, Dec 05, 2010 at 12:33:24AM +0100, wac at yellowhippy.com wrote:
> http://requesttracker.wikia.com/wiki/ApprovalCreation). The problem
> is that there are a lot of different queues and many different
> “managements-groups” they shouldn’t be able to see each other’s
> approvals.

If you configure things properly, users will only be able to see their own
Approvals (only grant rights to Owners or AdminCcs in the __Approvals
queue, rather than granting them to a group).

> The other problem I am facing is that I only want to start the
> approval process in some cases so I would have to trigger it with a
> “On Status Change” script, this isn’t working, though.

You don't provide your scrip, so we really can't comment on it (nor do
you provide debugging logs)

> Can I manually add a condition? Something like “on closed”?
> It would be very helpful if someone could tell me if I am following
> the wrong lead here, or if I am on the right track.

You can either write a User Defined condition on your scrip, or write
a perl level Condition and add it to your RT.

-kevin
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